PRIVACY POLICY

Last Updated: January 2025

Your privacy matters to us. This Privacy Policy explains how BrightCase collects, uses, and protects your information.

1. Information We Collect

We collect only the information you voluntarily provide: • WhatsApp number • Email address • State of residence • Intake responses • Messages you send

• Voice messages (if applicable)

We do not require: • your real name • your address • your date of birth • ID documents • legal case documents • criminal history • medical data

2. How We Use Your Information

We use your information to: • respond to your intake • provide emotional support • improve platform experience • deliver optional paid services • maintain service quality

We do not:

• provide legal advice • analyze your case legally • sell your data • share your data with advertisers • use your data for marketing without permission

3. No Sale of Personal Information

BrightCase does not sell, rent, trade, or transfer your personal data to any third party. This includes compliance with California’s CCPA regulations.

4. Confidentiality & Storage

Your information is stored securely. However, because BrightCase is not a law firm, communications are not attorney–client privileged. We take reasonable precautions to protect data, including: • encrypted platforms (e.g., WhatsApp, SSL/HTTPS) • secure servers • limited internal access

5. Data Retention

We retain data only as long as necessary to: • deliver support • comply with legal requirements • maintain service integrity You may request deletion at any time.

6. Data Deletion Requests

Email: Subject: “Delete My Data” We will honor the request unless prohibited by law.

7. Children’s Privacy

BrightCase does not knowingly collect information from individuals under 18.

8. Updates

We may update this Privacy Policy occasionally. Continued use of the platform constitutes acceptance of the updated policy.

Email Us

About BrightCase

BrightCase provides emotional and informational support for people facing legal stress.

We help you feel calmer, think clearly, and prepare for conversations with your lawyer —without judgment and without giving legal advice.

You may remain anonymous at all times.

BrightCase is not a law firm, does not provide legal representation, and does not offer legal, medical, or clinical advice.

By using this website, you agree that:

1. BrightCase is not a law firm and does not offer legal advice.

2. All guidance is general and non-legal.

3. Users are fully responsible for their own legal decisions and outcomes.

4. Paid sessions are non-refundable once delivered.

5. BrightCase may update its policies at any time.

6. Your use of the service is voluntary and at your own discretion.

7. The platform may not be used for emergencies or dangerous situations.

For legal decisions, consult a licensed attorney in your state.

Terms & Conditions

Connect

BrightCase does not collect medical or clinical health data.

All information is user-provided for emotional-support purposes only.

No biometric, financial, medical, or criminal history data is required or collected automatically.

Data Practices

BrightCase does not sell your personal information.

California residents may request:

• Data deletion

• Access to stored information

• Limitation of data use

To make a request, submit the Connect Form above, Subject line: “CCPA Request – Do Not Sell My Information”

Do Not Sell My Information (CCPA)

BrightCase is committed to accessibility.

We aim to follow WCAG accessibility standards for screen readers, keyboard navigation, and visual clarity.

If you experience difficulty accessing any part of our website, contact us, we will work to provide the information in an accessible format.

Web Accessibility

Legal Disclaimer

BrightCase provides emotional and informational support only.

We are not a law firm and do not provide legal advice, legal representation, or attorney–client services.

For legal decisions or legal questions, please consult a licensed attorney.